Privacy Policy
Effective Date: 02/01/2024
At PetCare Collective (“we,” “us,” or “our”), we respect and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://pet.tvetcollege.co.za/, purchase our products or services, or engage with us in any other way.
By accessing or using our Website, you agree to the terms of this Privacy Policy. Please read it carefully to understand our views and practices regarding your personal information.
Information We Collect
We may collect and process the following types of personal information:
- Personal Identification Information: Name, email address, postal address, phone number, and any other contact information you voluntarily provide when you register an account, make a purchase, or subscribe to our newsletters.
- Technical Information: IP address, browser type, time zone settings, and information collected through cookies and similar tracking technologies.
- Usage Data: Information about how you use our Website, such as the pages you visit, links clicked, and time spent on the Website.
How We Use Your Information
We use your personal information for the following purposes:
- To Provide Services: Process your orders, deliver products, and provide customer support.
- To Improve Our Website: Analyze usage trends, improve user experience, and ensure the Website functions correctly.
- Marketing and Promotions: Send you updates, offers, and newsletters related to our products and services if you have opted to receive such communications.
- Payment Processing: Collect and process payments for transactions on our Website.
- Legal and Security: To comply with legal obligations, enforce our Terms and Conditions, and prevent fraud or misuse of our Website.
How We Share Your Information
We do not sell, rent, or share your personal information with third parties except in the following cases:
- Service Providers: We may share your personal information with third-party vendors, contractors, or service providers who assist us in running our Website, processing payments, and delivering products. Confidentiality obligations bind these parties and may only use your information for the purposes of providing the service.
- Legal Obligations: We may disclose your personal information if required by law or to respond to valid legal processes (e.g., subpoenas, court orders).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owners as part of the transaction.
Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize your browser and capture information about your preferences and interactions with our Website.
We use cookies for the following purposes:
- Functional Cookies: Necessary for the Website to function properly, such as remembering your login details or shopping cart items.
- Analytics Cookies: Help us understand how visitors interact with the Website, allowing us to improve our services.
- Advertising Cookies: Used to deliver targeted advertisements based on your browsing history.
You can control cookie settings in your browser to block or delete cookies, but some features of the Website may not function properly if you disable them.
Security of Your Information
We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction.
However, no online data transmission or storage system is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access and Correction: You may request access to your personal information held by us and request corrections to inaccurate or incomplete data.
- Right to Deletion: In certain circumstances, you may request that we delete your personal information, subject to legal requirements.
- Opt-Out: You may opt out of receiving promotional emails by following the unsubscribe instructions included in the email. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative emails related to your account or orders.
To exercise your rights, please contact us at tvetcollegess@gmail.com
Third-Party Links
Our Website may contain links to third-party websites or google ads that are not operated by us. We are not responsible for the privacy practices or content of such third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.
Children’s Privacy
Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information as soon as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated Privacy Policy on our Website and updating the “Effective Date” at the top of this page. Your continued use of the Website after any changes constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at the Contact Us page.